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Who is Billy Arnold?


Bank Operations and Business Leader with excellent team-based skills gained from unique opportunities in the financial industry.  Over 22 years of experience in various areas of bank operations, retail branch operations, ATM and debit card strategy development and implementation. Proven capable business partner adept at designing systems and processes to enhance business performance.  An earned reputation for dedication, high energy and innovation.


 Professional Experience

Capital One Bank / Hibernia National Bank,  New Orleans, LA                                         2000-Present


Bank Vice President/Director of ATM Operations Responsible for the operations and strategy development/implementation for a network of over 2,200 ATMs in 15 states.


  • Strategic Direction:  Serve as a core team member and subject matter expert for Capital One’s ATM and Debit strategy development team.  Develop and implement the strategic direction of ATM services for Capital One.


  • Acquisitions and Integration:  Led the ATM work stream for various integrations both at Capital One and at Hibernia National Bank. 


  • Vendor/Supplier Relations:  Responsible for the relationship with all ATM related service providers.  These providers include 5th /3rd Processing, eFunds/FIS, Diebold, NCR, Pendum, Dunbar, and ATA Services.  Responsibilities involve contract procurement activities, service levels monitoring and invoice processing.


  • Disaster Management, Planning and Testing:  Responsible for the development, testing and execution of the disaster recovery plan for the Capital One ATM network.  Successful execution of the plan was evident with minimal loss of assets following Hurricanes Katrina, Rita, Ike, Dolly and Gustav in recent years.


  • Industry Leader:  Recognized by peers as a leader in ATM Operations and Strategy.  Former Board Member with TAG an ATM users group, member of this group since 1992.  Member of ATMia, an international ATM Industry group and a member of their Government Relations Committee.  Speaker at BAI Retail Delivery Conference in 2001.


Diebold Incorporated, New Orleans, LA                                                                  1998-2000


Service Sales Manager:  Responsible for the management of Key Accounts in Louisiana and Mississippi. Partnered with area Banks to ensure they were able to meet their strategic goals with quality service to their terminals.  Assisted in the development of Y2K plans for the Key Accounts and crafted service agreements that would help both Diebold and our partners. 


First NBC / First Commerce Corporation,  New Orleans, LA                                            1988-1998                                                                                                                                

ATM Operations and Service Manager                                                              1992-1998      

Platform Associate and Loan Officer                                                                  1990-1992

Teller                                                                                                                       1988-1989


  • Strategic Direction:  In the early 1990’s, played an integral role in successfully lobbying the Louisiana Legislature to allow the implementation of a convenience fee (Surcharge) on ATM withdrawal transactions.  This preceded the national surcharge explosion in 1996.  The implementation of these fees led to the rapid, and sustained, growth of ATM installations outside of branch locations.  This model was particularly successful at locations such as casinos, hotels and retail stores.


  • Acquisitions and Integration:  Participated in numerous acquisitions and conversion from both the retail banking and ATM operations areas. Most notably the acquisition of Pelican Homestead and the integration of Central Bank of Monroe.



Bachelor’s Degree in Business Management                                              

Southeastern Louisiana University, Hammond, LA


Community Involvement

·          Christian Brothers Foundation – Board Member

·          West Jefferson Civic Coalition – Past Board Member

·          St. Martha's Church - Pastoral Council/Men’s Club

·          Oakdale Playground Coach & Boosters Club

·          Woodland Oaks Civic Association - Board Member

·          Public School Mentor of the Year - H.O.S.T.S. (Help One Student To Succeed) Program

·          Jefferson Historical Society - Member

·          Algiers Irish Friendship Club - President

·          B.S.A. Cub Scouts Pack 393 - Cub Master

·          Knights of Columbus







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